Please read these Terms and Conditions carefully before using our website or purchasing any of our products or services.

By accessing our website or making a purchase, you agree to be bound by these terms.

1. About Us

This website is operated by Personal Agency Academy Ltd, a company registered in Northern Ireland. References to ‘we’, ‘us’, and ‘our’ refer to Personal Agency Academy Ltd.

You can contact us at: support@personalagencyacademy.co.uk

2. Use of This Website

By using this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

You must not:

1. Use the site in any way that is unlawful or fraudulent
2. Transmit any unsolicited or unauthorised advertising material
3. Attempt to gain unauthorised access to any part of the site or its related systems
4. Reproduce, copy, or distribute any content from the site without our written permission

3. Our Products and Services

We offer the following products and services:

1. The Personal Agency Programme — a 12-week structured psychoeducational coaching programme
2. The Personal Agency Playbook — a supporting workbook for use alongside the programme
3. The Personal Agency Logbook — a structured reflection and tracking tool
4. Events, workshops, and group sessions

Full details of each product and its specific terms are available on the relevant product pages.

4. Purchasing

By placing an order, you confirm that you are at least 18 years of age and that the information you provide is accurate and complete.

All prices are shown in GBP and include VAT where applicable. We reserve the right to amend pricing at any time, but changes will not affect orders already placed and confirmed.

A contract between you and us is formed when we confirm your order and payment has been successfully processed.

5. Payment

Payment is processed securely through our payment provider (Stripe). We do not store card details. You agree to provide valid and current payment information.

In the event of a failed payment, access to any associated products or services may be suspended until payment is resolved.

6. Intellectual Property

All content on this website — including text, images, programme materials, workbooks, assessments, and any other resources — is the intellectual property of Personal Agency Academy Ltd and is protected by copyright.

You may not copy, reproduce, distribute, or create derivative works from any of our content without our prior written consent. Personal use of materials purchased is permitted; commercial use or redistribution is not.

7. Programme Participation

The Personal Agency Programme is a psychoeducational programme designed to support personal development. By enrolling, you agree to:

Engage with the programme in good faith and for your own personal development
Not share programme content, materials, or assessments with third parties
Acknowledge that results may vary and are not guaranteed

The programme is not a substitute for professional medical, psychological, or therapeutic treatment. If you are experiencing a mental health crisis or require clinical support, please seek appropriate professional help.

8. Disclaimers and Limitation of Liability

We take care to ensure the accuracy of content on our website and within our programmes, but we do not warrant that it is complete, accurate, or up to date at all times.

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website, products, or services. This includes, but is not limited to, indirect or consequential loss, loss of data, or loss of income.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Refunds and Cancellations

Our Refund and Returns Policy forms part of these Terms and Conditions. Please refer to that policy for full details.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which forms part of these Terms and Conditions.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The date of the most recent update is shown at the top of this page. Continued use of our website or services following any changes constitutes acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Northern Ireland. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts of Northern Ireland.

14. Contact

If you have any questions about these Terms and Conditions, please contact us at support@personalagencyacademy.co.uk.